I ran across this article and thought it’d be useful for new dental practitioners out there. Included are creative methods, some more obvious than others, that might help give dentists an edge in building healthy, lasting relationships with their patients.
My personal favorite is perhaps the most obvious one–likely why it’s the first to be listed–and that is remembering who they are! Not just their names, but their stories–to the extent which they’ve felt comfortable sharing with you during past appointments, of course. Remembering their interests, fears, and families among other qualities will help build positive, comfortable and trusting relationships, ultimately helping you deliver the best quality care you can while maintaining a warm, friendly environment. Seems rather intuitive, but it can surely become a difficult task when you’re seeing over a thousand patients! Documenting highlights of your conversations with patients along with your post-op note is always a good idea.